• Welcome To
    City Ortho
    Our center offers treatment for various diseases including that of shoulder and upper limb, hip, knee, and foot & ankle.

Billing & Insurance

What insurance details will you need?

For insured patients, we will require your membership and authorisation details. Our specialists are recognised by all insurance companies.

My insurance policy may have some limitations? How do I know my treatment will be covered?

Every insurance policy is different and may have limitations on who you can see or where you can be seen. Although our specialists are fully recognised by all insurance companies, other specialists or some facilities may not be.

Any onward referrals for investigations or treatment by other specialists should always be discussed with your insurer and you should ensure you fully understand the level of cover provided by your insurer.

My insurance company has told me that I am not covered to see a specialist or therapist your specialist has recommended. What do I do?

Unfortunately this does sometimes occur and some insurance policies do have restrictions and limitations.

If you require assistance with finding a physical therapist, specialist or facility which falls within your insurance company limits as part of your treatment with our specialists, we will try to help. Please provide us with a shortlist, as suggested by your insurance company so that we can help with this.

Will all my scans and appointments be fully covered by my insurance policy?

Our specialists are fully recognised by all insurers, however some insurance policies may limit the amount of cover they provide or impose an excess. It is therefore important to understand, at every stage of your treatment, what these limits are and how much of the allowance you have used up.

Is it possible to see your specialists if I am not insured?

We understand that you may want to fund all or part of your treatment yourself. We accept self pay patients and can liaise with hospitals and facilities we work with to provide you a full and transparent quote for treatment before you proceed.

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